Terms of Service

1 Acceptance of Terms

By accessing or using the Conspexi website, web application, or any related services (collectively, the "Service"), you confirm that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated by reference.

If you do not agree with any part of these Terms, you must stop using the Service immediately. Your continued use of the Service — including browsing the website, creating an account, uploading files, or making any purchase — constitutes your acceptance of these Terms in their current version.

These Terms constitute a legally binding agreement between you ("User", "you") and Conspexi ("Conspexi", "we", "us"), a website located at conspexi.com.

2 The Service

Conspexi provides an AI-powered web application that converts audio and video recordings into structured notes ("Service"). The Service is provided on an "as is" and "as available" basis.

Conspexi does not guarantee:

• that the Service will be available at any particular time, continuously, or without interruption;
• that the Service will be free from errors, bugs, inaccuracies, or technical faults;
• that the quality, accuracy, or completeness of generated notes will meet any particular standard or your specific requirements;
• that the Service will be compatible with all devices, operating systems, or browsers;
• that any specific feature or functionality will remain available in future versions of the Service.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice and without liability to you.

3 Eligibility

You must be at least 18 years of age to use the Service. By using the Service you represent and warrant that you meet this requirement.

You may not use the Service if you are prohibited from doing so under the laws of your country of residence or the laws of the European Union.

4 Your Account & Security Responsibilities

To use the features of the Service you must register for an account. When registering and at all times while using the Service, you agree to:

• provide only true, accurate, current, and complete information about yourself, including your name, surname, email address, billing address, and any other information requested;
• keep your account information up to date at all times; outdated or inaccurate information may result in suspension of your account;
• maintain the confidentiality of your login credentials (email address and password) and not share them with any other person;
• ensure that any device you use to access the Service is secure and free from malware, spyware, keyloggers, and other malicious software that could compromise your credentials;
• ensure that no person other than yourself can access your account, whether through shared devices, credential sharing, or any other means;
• notify us immediately at contact@conspexi.com if you suspect any unauthorised access to your account.

Account Security — Your Responsibility

You are solely responsible for all activity that occurs under your account. Conspexi is not responsible for any damages, financial losses, data loss, or unauthorised transactions that result from:

• your failure to keep your login credentials secure;
• your use of compromised, infected, or insecure devices;
• malware, phishing, social engineering, or other attacks on your device or credentials;
• your intentional or unintentional granting of account access to a third party;
• any actions taken by a third party who has accessed your account through any of the above means.

This applies whether or not you were aware of or consented to such access. Any financial losses resulting from unauthorised use of your account are your responsibility, not Conspexi's. You are strongly encouraged to use a unique, strong password and to keep your devices secure.

Accurate Information Obligation

You agree to provide only truthful and accurate information — including in any communication with our support team. Providing false, misleading, or deceptive information to Conspexi support or in your account profile may result in the immediate suspension or permanent termination of your account without refund.

Support Access to Your Account & Notes

By contacting Conspexi support at contact@conspexi.com, you expressly allow authorised Conspexi support employees to access your account, including your notes and transcripts, to the extent strictly necessary to investigate and resolve the issue you have reported.

5 Tokens

Conspexi uses a token-based system to measure the consumption of AI processing resources. Tokens are credited to your account when you purchase them directly or as part of a subscription plan.

Nature of Tokens

• Tokens are virtual service credits and have no monetary value, cannot be redeemed for cash or any other currency, and cannot be transferred to any other person or platform.
• Tokens can only be used within the Conspexi platform to process audio files and generate notes. They have no use or value outside the Service.
• Tokens are not a financial instrument, gift card, stored value product, or payment instrument of any kind under EU law.

Expiry of Tokens

You acknowledge that you have been clearly informed of this expiry policy before making any purchase, and that purchasing tokens or a subscription constitutes your explicit acceptance of the 60-day expiry period.

Token Allocation & Direct Purchase

Tokens are allocated on a per-billing-cycle basis as part of your subscription plan. Direct purchase of additional tokens is available only to users on specific subscription plans — not all subscription plans include this option. The eligibility of your plan for direct token purchases is shown in your account dashboard and on the pricing page.

Conspexi reserves the right to adjust the token cost of specific operations at any time. We will provide at least 14 days' advance notice of any material change to token pricing that affects your existing subscription.

6 Subscriptions & Payments

Conspexi offers paid subscription plans and the option to purchase additional tokens directly. All prices are displayed inclusive of applicable taxes where required by law.

• Subscriptions are billed on a recurring basis (monthly) at the price displayed at the time of purchase. Subscription billing occurs automatically at the start of each billing cycle.
• You authorise Conspexi (or its payment processor) to charge your chosen payment method for the applicable fee at each billing cycle until you cancel.
• You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to your subscription benefits until that date.
• Conspexi reserves the right to change subscription prices. You will be notified at least 30 days in advance of any price increase. If you do not cancel before the new price takes effect, you are deemed to have accepted the new price.
• All payments are processed by a third-party payment processor. Conspexi does not store full payment card details.

Plan Features & Access

Not all features and functionality of the Service are available on all subscription plans. Access to specific features — including but not limited to direct token purchases, higher recognition quality modes, extended audio length, priority processing, and other advanced capabilities — depends on your active subscription plan. A full overview of what is included in each plan is available on the pricing page.

Conspexi reserves the right to add, remove, or modify the features included in any subscription plan. Where a feature that was part of your current plan is removed, we will notify you at least 30 days in advance. Downgrading or switching plans may result in loss of access to features previously available to you.

7 No Refunds

EU Right of Withdrawal — Waiver

Under EU Directive 2011/83/EU (Consumer Rights Directive), consumers ordinarily have a 14-day right of withdrawal from distance contracts. However, this right does not apply where the performance of the contract has begun with the consumer's explicit prior consent and acknowledgement that the right of withdrawal is thereby lost (Article 16(m)).

By completing a purchase on Conspexi, you explicitly request the immediate commencement of the Service, and you acknowledge and accept that your right of withdrawal is forfeited upon the start of performance. This means tokens are credited to your account and available for immediate use from the moment of purchase, and no withdrawal right applies.

If you believe a charge was made in error due to a technical fault on our side, please contact contact@conspexi.com within 14 days of the charge. We will investigate in good faith, but any decision on reimbursement remains at Conspexi's sole discretion.

Note for EU Consumers

Nothing in these Terms limits or excludes any rights you may have as a consumer under mandatory EU law that cannot be contractually waived. Where an applicable mandatory legal provision conflicts with these Terms, the mandatory legal provision prevails. However, to the maximum extent permitted by EU law, the no-refund policy described above applies.

8 Service Availability

Conspexi does not guarantee any level of uptime, availability, or continuity of the Service. The Service may be unavailable due to scheduled or unscheduled maintenance, technical failures, server outages, third-party service disruptions, cyberattacks, force majeure events, or any other reason.

• Conspexi is not liable for any loss of data, inability to access notes, token loss, or other damages caused by service downtime or disruption.
• Conspexi is not liable for any losses caused by third-party services (including AI providers, cloud hosting providers, or payment processors) that form part of the Service infrastructure.
• Tokens are not extended or refunded due to periods of service unavailability.

We will make reasonable efforts to inform users of planned maintenance via the website or email, but are under no obligation to do so.

9 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• upload audio or content that infringes the intellectual property rights of any third party;
• upload content that is unlawful, defamatory, obscene, threatening, or that violates any applicable law;
• use the Service to process content obtained without the consent of the persons featured in that content, where required by law;
• attempt to reverse-engineer, decompile, disassemble, or otherwise derive the source code of the Service;
• use automated scripts, bots, scrapers, or other automated means to interact with the Service;
• attempt to gain unauthorised access to any part of the Service, our servers, or any connected systems;
• use the Service in any way that could damage, disable, or impair its operation or interfere with other users;
• resell, sublicense, or commercially exploit any part of the Service without our express written permission;
• use the Service to process special-category personal data (as defined in Article 9 GDPR) without a valid legal basis.

Violation of this section may result in immediate suspension or termination of your account without refund and, where applicable, legal action.

10 Your Content

You retain full ownership of all audio files, notes, and other content you upload to or create through the Service ("Your Content"). By uploading content, you grant Conspexi a limited, non-exclusive, royalty-free licence to process Your Content solely to the extent necessary to provide the Service to you (i.e. transcription and note generation). This licence terminates when you delete the relevant content or close your account.

You represent and warrant that you have all necessary rights to upload and process Your Content through the Service, and that doing so does not infringe any third-party rights or applicable law. You are solely responsible for the legality and appropriateness of all content you upload.

Conspexi does not claim ownership of Your Content and will not use it for any purpose beyond providing the Service, as described in our Privacy Policy.

11 Intellectual Property

All elements of the Service — including the website design, software, interface, branding, trademarks, logos, and AI models — are the exclusive property of Conspexi or its licensors and are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works of, or commercially exploit any part of the Service without our prior written consent. Any unauthorised use is a violation of these Terms and may constitute an infringement of applicable law.

12 Limitation of Liability

To the maximum extent permitted by applicable EU law, Conspexi, its directors, employees, affiliates, and licensors shall not be liable for:

• any indirect, incidental, consequential, special, or exemplary damages;
• loss of data, loss of profits, loss of business, or loss of goodwill;
• damages resulting from service unavailability, interruption, or technical errors;
• damages resulting from the expiry of unused tokens;
• damages resulting from unauthorised access to your account due to your failure to maintain account security;
• the accuracy, completeness, or fitness for purpose of AI-generated notes.

Where Conspexi's liability cannot be fully excluded by law, our total aggregate liability to you in connection with the Service shall not exceed the total amount you paid to Conspexi in the 3 months immediately preceding the event giving rise to the claim.

13 Suspension & Termination

Conspexi reserves the right to suspend or permanently terminate your account at any time, with or without prior notice, if we determine, in our sole discretion, that you have:

• violated any provision of these Terms;
• provided false, inaccurate, or misleading information in your account profile or to our support team;
• engaged in fraudulent, abusive, or illegal activity in connection with the Service;
• violated our Acceptable Use policy (Section 9);
• failed to pay any amounts due;
• posed a risk to the security, integrity, or reputation of the Service or other users.

Upon suspension or termination: all access to the Service is revoked immediately; any remaining tokens are forfeited with no right of reimbursement; and any outstanding fees remain due and payable.

Where required by applicable EU law (including the Digital Services Act, where applicable), we will provide you with a statement of reasons for any suspension or termination, and you may have the right to challenge the decision through our internal complaint mechanism by writing to contact@conspexi.com.

You may close your account at any time by contacting us. Account closure does not entitle you to a refund of any unused tokens or prepaid subscription time.

14 Changes to These Terms

Conspexi may update these Terms at any time. When we do, we will update the "Last updated" date at the top of this page. For material changes — including changes that are detrimental to your rights — we will notify you by email or by a prominent notice on the Service at least 30 days before the changes take effect.

If you do not agree with the updated Terms, you must stop using the Service and may close your account before the effective date. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms.

Changes to prices, token allocations, or token expiry periods will always be communicated at least 30 days in advance to active subscribers. Continued use of the Service following such notice constitutes acceptance of the new conditions.

15 Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Estonia and applicable EU law.

If you are a consumer resident in the EU, you always benefit from the protection of the mandatory provisions of the law of your country of residence, regardless of the governing law chosen above.

In the event of a dispute, we encourage you to contact us first at contact@conspexi.com to seek an amicable resolution. If the dispute cannot be resolved amicably, EU consumers have access to the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.

Without prejudice to mandatory consumer protection provisions, any legal proceedings shall be subject to the exclusive jurisdiction of the courts of Estonia.

16 Contact

For any questions about these Terms of Service, or to exercise any rights described herein, please contact us: